Quadrant Data Solutions

Serving the United States and the World   |  610-353-4424

Your outsourcing partner for life.

Voice Services

Highly Experienced | Inbound and Outbound | U.S. Owned

Call QDS for Voice Services
610-353-4424
“They listened to what we needed to have done, made sure that they understood, and internalized the process and outcomes so that they know the project as well as we do. I would recommend them without hesitation.”
 
Director of Product Engineering
International Publishing Company

Inbound Teleservices

QDS specializes in customer relationship management. We pride ourselves on our ability to seamlessly extend our client’s own core capabilities and institutionalize vision. This high-level value-added integration is possible because of our partner-based philosophy. We fully extend our extensive resources to each of our clients. This allows us to implement the most highly effective programs, based on sound strategy and customized engineering.

Outbound Teleservices

QDS provides both business-to-consumer and business-to-business outbound teleservices, which consist primarily of data validation / verification functions. These activities are directed toward client-generated, electronically transmitted lists of contacts. 

QDS's Value Proposition

QDS offers all the necessary components for a superior call center and data validation / verification solutions, with the benefit of significant cost savings. We provide outsourcing excellence through people, processes, and experience.

 

Staff Qualifications

  • World-class English skills
  • All candidates are university graduates
  • Continuous training. All new hires go through a comprehensive initial training program, followed by customized client training and on-going performance improvement training
  • Unique program where the offshore team leader meets the U.S. client as part of the knowledge transfer process
  • Low employee turnover
  • Career paths for each employee are mapped out based on their skills and leadership abilities

Strength of Our Processes

  • Ability to develop a deep understanding of unique business requirements
  • Develop customized solutions built upon proven concepts and best practices
  • Highly developed onsite management – offshore delivery model
  • Unique “Train the Offshore Team Leader” process
  • Thorough knowledge transfer and transition process
  • Quality assurance and continuous performance improvement
  • Detailed performance reporting

Depth of Our Services

  • Experienced US and India-based senior management
  • Experience in developing solutions based on client unique requirements
  • Experience in delivering a superior customer contact experience

Superior Outsourcing Competencies Since 2004!